US Standard
- Delivery: 3–5 business days
- Cost: Free over $150 • $7.95 under $150
- Carrier: USPS or UPS (trackable)
- P.O. Boxes: Yes (USPS)
Shipping & Delivery
Fast, trackable delivery with optical-safe packaging. Free US shipping on orders $150+.
- Same‑day dispatch by 1:00 pm PT on in‑stock frames
- Secure, signature service on higher‑value orders
- International express options at checkout
On this page
Rates & Speeds
US Expedited
- Delivery: 2 business days
- Cost: $19.00
- Carrier: UPS 2nd Day Air or equivalent
- Cutoff: 1:00 pm PT
US Overnight
- Delivery: Next business day
- Cost: $35.00
- Carrier: UPS Next Day Air or equivalent
- Saturday delivery: By request, where available
Alaska, Hawaii, Puerto Rico: add 1–2 business days to quoted transit times.
APO/FPO/DPO: ship via USPS; delivery windows vary by location.
Processing Times
In‑stock frames (no prescription)
- Order by 1:00 pm PT: ships same business day
- After 1:00 pm PT or weekends/holidays: next business day
Prescription or custom lenses
- Single‑vision clear: 2–4 business days
- High‑index 1.67 / blue filter: 3–7 business days
- Tinted / sun prescriptions: 5–8 business days
We’ll email your ETA after optical QC. If timing is critical, contact support before ordering.
Estimate your delivery
Estimates exclude weekends and US holidays and assume order before 1:00 pm PT.
Tracking, Signature & Changes
Tracking
- Tracking number emailed when your order ships
- Real‑time status in your account (if registered)
- Hold‑for‑pickup available at UPS Access Point on request
Signature policy
- Signature required for orders over $400 or custom lenses
- Signature can be waived by request; risk shifts to customer if waived
- Delivery attempts: 3, then held at carrier location
Order edits or address changes are possible within 30 minutes of checkout during business hours. Email [email protected] with “URGENT” in the subject.
If your package shows delivered but is missing, contact us within 7 days so we can assist with a carrier trace.
International Shipping
Service & Timing
- Express delivery: 3–7 business days to major cities
- Carriers: DHL Express, UPS Worldwide Express
- Remote areas may add 2–4 days
Duties & Taxes
- Charged by your local customs authority
- Displayed at checkout where supported, otherwise due on delivery
- Refusals: shipping and return fees are non‑refundable
Restrictions
- We cannot ship to sanctioned countries
- P.O. Boxes may be unavailable in some regions
- All frames ship with full documentation for customs
Packaging & Protection
- Each pair ships in a Prada case with microfiber cloth
- Double‑boxed with corner‑crush protection
- Minimal plastic; recyclable outer materials
- Lens edges sealed in transit to prevent micro‑scratches
What’s inside
- Prada eyewear case and cloth
- Authentication & QC card
- Packing slip (no prices in gift orders)
Shipping FAQ
In‑stock frames without prescription ship the same business day if ordered by 1:00 pm PT. Orders placed after the cutoff, weekends, or US holidays ship the next business day. Prescription lenses require extra processing time noted above.
Yes. We ship to P.O. boxes and APO/FPO/DPO via USPS. Expedited and overnight services may be limited to street addresses only.
We can edit or cancel within 30 minutes during business hours. After dispatch, rerouting may be possible via the carrier’s portal (fees may apply). Signature‑required orders cannot be rerouted to unsecured locations.
Contact us within 7 days of the scan event. We’ll initiate a carrier investigation and assist with a replacement or refund according to the outcome. Keep all packaging for damage inspections.
Saturday delivery is available in select ZIP codes for overnight service. Email [email protected] with your address to confirm availability.
Need help with a deadline?
Email [email protected] or use our contact form with your ZIP/postcode and the frame you want—we’ll provide a precise ETA.
Contact Support