Contact Customer Service

Talk to a human about orders, prescriptions, returns, repairs, or authenticity checks.

  • Fast replies Mon–Fri
  • Licensed optical review
  • 100% authenticity guarantee

Email

Attach your Rx and PD for lens questions. Photos help with fit and authenticity checks.

Hours

Mon–Fri, 9:00–18:00 PT

Messages received after hours are answered the next business day.

Visit or Mail‑In

1784 Valencia Street
San Francisco, CA 94110

Walk‑ins welcome for quick adjustments; please email ahead for repairs.

Send us a message

We typically reply within one business day. Fields marked with an asterisk are required.

Photos of hinges/temples for authenticity or a scan of your prescription are helpful.

By submitting, you agree to our Terms & Conditions.

What we can help with

Frequently asked questions

How fast do you reply?
We respond within one business day, Monday through Friday, 9:00–18:00 PT.
Can you verify if my Prada glasses are authentic?
Yes. Email clear photos of hinges, temple stamps, bridge, and packaging to [email protected] for a free preliminary check.
Do you adjust or re‑align frames after purchase?
Yes. Lifetime fit tweaks and alignment are free. Come by our SF studio or ship to our lab—return shipping covered within 30 days of delivery for adjustments.
What information helps with prescription lens questions?
Attach your RX and PD. Tell us if you prefer thinner lenses; we’ll recommend standard or high‑index and confirm edge thickness on transparent frames.