Privacy Policy

1. Scope

This Privacy Policy applies to clearpradaglasses.com and any pages we operate that link to it (the “Site”). It covers information we collect online, through customer support, and when you interact with our social profiles or ads. It does not cover third‑party sites we link to.

2. Data we collect

2.1 Information you provide

• Account details: name, email, password, shipping and billing addresses, phone number.
• Orders and prescriptions: frame and lens selections, prescription values (e.g., sphere, cylinder, axis, PD), order notes, gift messages.
• Payments: we receive payment status from our processors; card data is handled by them and not stored by us.
• Support and communications: messages, call notes, survey responses, and reviews.
• Marketing preferences: newsletter opt‑ins, cookie and tracking preferences.

2.2 Information collected automatically

• Device and usage: IP address, device identifiers, browser type, pages viewed, referring URLs, time on page, and interactions.
• Cookies and similar tech: cookies, pixels, and local storage to remember your cart, analyze traffic, and measure marketing.
• Approximate location: inferred from IP to provide localized content and fraud prevention.

2.3 Information from third parties

• Payment processors (e.g., card networks, PayPal) for payment authorization and fraud checks.
• Analytics and ad partners (e.g., Google, Meta) for site measurement and ad attribution.
• Fulfillment partners and carriers for shipping, returns, and tracking updates.
• Identity/fraud services to protect the Site and our customers.

3. How we use data

• Provide and fulfill orders, including prescription lens processing and shipment notifications.
• Customer support, warranty, and product safety communications.
• Personalize your experience (e.g., remembering cart, fit preferences, or recent views).
• Marketing with your consent or as permitted by law, including newsletters and personalized ads.
• Analytics to improve Site performance, selection, and accessibility.
• Security, fraud prevention, legal compliance, and to enforce our Terms.

If you are in the EEA/UK, our legal bases include: performance of a contract (order fulfillment), legitimate interests (security, analytics), consent (non‑essential cookies/marketing), and compliance with legal obligations (tax, accounting).

4. Cookies & tracking

We use the following categories of cookies:

• Strictly necessary: required for core functionality (checkout, security, preferences).
• Performance/analytics: help us understand site usage and improve the experience.
• Advertising: measure and deliver relevant ads; may involve “sharing” under some US state laws.

You can manage preferences anytime via the Manage Cookies button below. You can also control cookies in your browser. Blocking some cookies may affect Site functionality.

Analytics opt-out: You can install the Google Analytics opt-out add-on and manage ad preferences at optout.aboutads.info and youradchoices.com.

5. How we share information

• Service providers: IT hosting, payment processing, lens labs, fulfillment, customer support, and analytics under contracts limiting their use of your data.
• Advertising partners: for measurement and interest‑based ads where permitted by your preferences.
• Legal and safety: to comply with law, respond to lawful requests, or protect rights, property, and safety.
• Business transfers: in connection with a merger, sale, or reorganization, subject to continued protections.

We do not sell personal information for money. We may “share” identifiers and usage data with ad partners for cross‑context behavioral advertising where permitted by your settings. You can opt out below.

6. Data retention

We keep information only as long as necessary for the purposes described or as required by law. Typical periods:

• Order records: 7 years for tax and accounting.
• Prescription specifications: up to 5 years for warranty, remakes, and quality assurance.
• Marketing data: until you withdraw consent or 24 months of inactivity, whichever is sooner.
• Device/analytics data: 14–26 months depending on configuration.

7. Your privacy rights

7.1 United States (CCPA/CPRA and similar)

Residents of California and certain other states have rights to:

• Know/access the categories and specific pieces of personal information we collected.
• Delete personal information, subject to exceptions.
• Correct inaccuracies.
• Opt out of “sale” or “sharing” for cross‑context behavioral advertising.
• Limit use of sensitive personal information (we only use prescription data to provide services).
• Not be discriminated against for exercising these rights.

To exercise, email [email protected] or use the options below. We will verify requests. Authorized agents may submit requests with proof of authorization.

7.2 EEA/UK (GDPR)

If you are in the EEA/UK, you may:

• Request access, rectification, or erasure.
• Restrict or object to processing based on legitimate interests.
• Withdraw consent at any time (does not affect prior processing).
• Data portability.
• Lodge a complaint with your supervisory authority.

We’ll respond within 30–45 days as applicable by law.

8. Security

We use administrative, technical, and physical safeguards to protect personal information, including TLS encryption in transit, strict access controls, and regular audits. No method is 100% secure; please use a strong, unique password for your account.

9. Children’s privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.

10. International transfers

We are based in the United States. If you access our Site from outside the US, your information may be transferred to and processed in the US and other countries that may have different data protection laws. Where required, we use appropriate safeguards such as standard contractual clauses.

11. Changes to this policy

We may update this policy from time to time. We will post the updated version and revise the “Last updated” date. For material changes, we may provide additional notice.

12. Contact us

Email: [email protected]

For faster service, include your order number or account email.